Natasha

Natasha

Natasha calls Canmore, Alberta home. After traveling across seven continents and 90 countries with Cameron, she settled down in the stunning Canadian Rockies. She is a winter enthusiast and loves to snowboard, ice skate, and nordic ski and enjoy all the fantastic summer opportunities in Banff like hiking, scrambling, and biking. Learn more on the about us page!

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6 Comments

  1. Thanks for the write up about the columbia icefield. Pros and Cons – Coming from NZ Im wondering whether we should do it?

  2. Thanks for the great review! After the visiting the glacier does the bus take you back to the discovery center to then board another bus to the skywalk? My friend and I won’t be arriving till later in the day and honestly I’m afraid of heights so the skywalk is a no go for me! Is is possible to leave after the glacier walk?

    1. Our bus took us right to the Skywalk, but that doesn’t mean that all buses run that route. Some should run back to the Discovery Centre. However, since the skywalk ticket is included you can still go and just skip the glass bottom bridge. It’s still a nice experience with plenty of leaning opportunities 🙂

  3. Extremely Disappointing Experience – Safety Should Never Take a Back Seat

    My family visited the Columbia Icefield this year, and I returned for my second visit after a great experience last year. Unfortunately, this visit was very different and raised serious safety concerns.

    Our group had 13 people. When it was time to return from the glacier, 9 family members plus five other guests were left behind on the ice by our driver, Chad, without warning. I had already told the driver that there were people who had yet to board, and as the vehicle pulled away he could see our group waving, including children aged 5 and 11, yet he continued driving.

    We were stranded on the glacier for 90 minutes, exposed to cold conditions with no clear communication or emergency response. During this time, we repeatedly asked other Ice Explorer drivers for help.

    Despite several buses having available seats, multiple drivers refused to take us, even with young children visibly cold. It appeared that strict scheduling prevented them from assisting stranded guests, even in a clear safety situation.

    After 90 minutes, one compassionate driver finally stopped and brought our family back. We are very grateful to that individual for preventing an even worse outcome.

    This raises serious concerns about procedures and training. No guests should be left on a glacier due to scheduling constraints. A simple head count, final check, or empowering drivers to assist stranded guests could prevent this from happening again.

    We came back because of a great prior experience, but this visit has left us questioning whether guest safety is truly the top priority—or whether operational efficiency and profit are being placed ahead of basic safety processes.

    1. Hello,

      Very sorry for your experience. However, we are not the company running the glacier tours. We are bloggers who aim to help you travel around the area from our own personal experiences.

      That being said, we have done the Icefield Adventure tour a few times now and I do recall the bus driver giving you a time when you must be back on the bus. They do not do head counts, but expect all adults to keep track of time. It’s likely the other buses were full and could not fit you on after you missed your scheduled bus.

      I hope that you were able to enjoy the rest of your Rockies experience.

      If you’d like to send your feedback to the company running the tours, please contact Pursuit.